Delivery
For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.
CHANGES TO SERVICE: Signing for and receiving items
In order to protect both the Royal Mail team and customers as much as possible, Royal Mail are minimising contact between their staff and customers. They will not be handing over their hand-held devices to customers to capture signatures but instead log the name of the person accepting the item.
Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
INTERNATIONAL DELIVERIES:
We currently recommend using the DHL service for faster delivery.
ROYAL MAIL
Royal Mail is working with its airline and postal/courier partners across the globe to maintain services. The number of countries that they can access is changing daily.
Please note: delays at customs are expected due to Covid-19
The following countries are on Suspension:
- Azerbaijan, Bahamas, Cayman Islands, Kosovo, Mauritius, Nepal, Pakistan, Philippines, South Africa, Sri Lanka, Thailand, Turkmenistan, Ukraine.
The following countries are on Long-Term Suspension:
- Ukraine - Crimea & Sevastopol Regions, Venezuela.
We regret we do not deliver to P.O. Boxes or hotels.
All deliveries require a signature. For UK residents you can add a note to leave in a safe place.
Please ensure there is someone available at the delivery address to sign for the package. Items may need to be collected from your local postal depot. Your tracking number can be located on your order or by clicking the link in your shipping confirmation email.
We recommend contacting us if you haven't received your package by the estimated delivery date below to allow us to assist you with tracking.
Please be aware, customs fees may be charged when arriving in your country. These are at the cost of the receiver.
United Kingdom Delivery - Free When Your Order is Over £15
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Order Value Under £14.99: £4.95 Royal Mail 2nd Class.
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Order Value £15 - £29.99: Free Royal Mail 2nd Class. Estimated at 3 - 7 working days* once despatched. Please allow up to 15 working days.
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Order Value Over £30: Free Royal Mail 1st Class. Estimated at 1 - 3 working days* once despatched. Please allow up to 15 working days.
United Kingdom Next Day and Weekend Delivery
Our Next Day Delivery is now a by 9pm service rather than the before 1pm service. Changes are due to Covid-19 service disruptions.
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Next Weekday Delivery £8.95 - Valid on orders placed before 2pm on a weekday. Sent via Royal Mail Special Delivery before 9pm next week day service.
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Next Weekday Delivery £17.00 - Valid on orders placed before 2pm on a weekday. Sent via Royal Mail Special Delivery before 12pm next week day service.
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Saturday Delivery £19.50 - Valid on orders placed before 2pm on a weekday. Sent via Royal Mail Saturday Delivery before 12pm service.
We do not despatch next day deliveries over the weekend or on bank holidays.
Channel Islands (Jersey/Guernsey) - Free Delivery When Your Order is Over £15
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Order Value Under £14.99: £6.95. Royal Mail 2nd Class.
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Order Value £15 - £29.99: Free Royal Mail 2nd Class. Estimated at 3 - 7 working days* once despatched. Please allow up to 15 working days.
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Order Value Over £30: Free Royal Mail 1st Class. Estimated at 1 - 3 working days* once despatched. Please allow up to 15 working days.
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Express Delivery DHL £15.00: Choose this option when placing your order. Allow 2-3 weekdays once despatched. Receive text updates and tracking info.
Europe / USA / Canada - Free Delivery When Your Order is Over £40 and weighs under 2kgs
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Order Value Under £40: £6.95 Standard Delivery.
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Order Value Over £40: Free Standard Delivery. Estimated at 3 - 7 working days* once despatched. Please allow up to 21 working days
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Express Delivery DHL £20.00: Choose this option when placing your order. Allow 2-3 weekdays once despatched. Receive text updates and tracking info.
Deliveries to Italy
- As air carrier flights to Italy have been cancelled until further notice, Royal Mail have switched to using the road network, which will result in an additional transit time of an estimated 2-3 days.
Middle East - Free Delivery When Your Order is Over £40 and weighs under 2kgs
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Order Value Under £40: £10.00 Standard Delivery. Estimated at 5 - 10 working days* once despatched. Please allow up to 21 working days. See note below.
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Order Value Over £40: Free Standard Delivery. Estimated at 5 - 10 working days* once despatched. Please allow up to 21 working days. See below.
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Express Delivery DHL £30.00: Allow 2 - 3 weekdays once despatched. Receive text updates and tracking info.
**Please note: To have parcels delivered directly to your address please opt for the DHL delivery service. Choosing standard delivery may require you to collect your package from your local post delivery office.
Please use the tracking number sent to you and found on your despatch confirmation to check on the status of any standard deliveries. They will be returned to us if not collected.
New Zealand / Australia / Asia / Rest of The World (excluding Hong Kong & China) - Free Standard Delivery When Your Order is Over £40 and weighs under 2kgs
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Order Value Under £40: £10.00 Standard Delivery. Estimated at 5 - 10 working days* once despatched.. Please allow up to 21 working days.
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Order Value Over £40: Free Standard Delivery. Estimated at 5 - 10 working days* once despatched. Please allow up to 21 working days.
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Express Delivery DHL £30.00: Excludes Russia. Allow 2 - 3 weekdays once despatched. Receive text updates and tracking info.
Shipping to Brazil? The Brazilian Federal Government now requires all customers to pay a small processing charge before any international parcel can be released into Brazil. Customers should receive a notification via post or alternatively, direct payment can be made at www.corrieos.com.br It is the customer's responsibility to pay all fees.
Hong Kong* - Free Standard Delivery When Your Order is Over £40 and weighs under 2kgs
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Order Value Under £40: £10.00 Standard Delivery. Estimated at 5 - 10 working days* once despatched.. Please allow up to 21 working days.
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Order Value Over £40: Free Standard Delivery. Estimated at 5 - 10 working days* once despatched. Please allow up to 21 working days.
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Express Delivery DHL £30.00: Allow 2 - 3 weekdays once despatched. Receive text updates and tracking info.
Mainland China*
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Express Delivery DHL (POA) - Please email help(at)beingcontent.com an estimated shipping cost based on weight and value.
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package by the estimated delivery date please email us to allow us to assist you with tracking. Items may be opened and inspected by the customs agents in your country and are not deemed faulty if they opened to comply with import regulations. Any damage can be claimed via the governing body in your country.
