FAQ
Learn More About Our Rewards
How Do I Join The CONTENT Loyalty Programme?
Simply sign up by creating an account on our shop and start earning rewards! Each time you shop just sign in first to make sure the rewards are logged against your account - we can't log them on orders placed as a guest.
How Do I Earn Points?
Points are accrued on actions and orders from September 19th 2025.
If you have an existing account the 'Sign Up' Reward will be allocated already. If you don't just click the LOG IN button at the top right menu and create an account.
You must be logged into an account under your name to receive the points earned. If you place an order using Guest Checkout, you will not earn points on that order and your points cannot be added retrospectively if you create an account lat a later date.
You can also earn points for other actions - see the “Ways to Earn” section for details.
After you make a purchase, your points will reflect in your account once your order has been fulfilled and payment fully processed.
Exclusions: Points will not be issued for any shipping costs or for the purchase of any gift-vouchers. Free gifts are not eligible for points.
Final Price: If you use a promo code with your order, the points you earn will be based on your final order value once the promo code has been applied and excludes any shipping costs you have paid.
The value of points will be based on the GBP value of a product.
If we are unable to ship your order for any reason, then you will not earn points.
How Do I Redeem Points?
Log in, visit your account dashboard, and select the amount you want to redeem from the “Ways to Redeem” section.
You can then convert your points to a voucher to spend online.
Please Note: Only convert your points when you are ready to use them - converted points must be used within 30 days and expire after 30days.
All Codes Have A Minimum Order:
- Apply £5 - when you spend £50
- Apply £10 - when you spend £70
- Apply £20- when you spend £100
- Apply £40 - when you spend £160
Vouchers can be redeemed on full priced items and exclude gift cards, bundles, and sale items.
No other code can be used when you are redeeming your voucher.
Can I Redeem My Points On Any Products?
Almost! You can apply a code when you shop online - excluding gift cards, sale items and bundles. Any questions just let us know on help@beingcontent.com
Where Can I View My Points Total?
First, log in to your account. Your points balance will be highlighted at the top of the page. You can also navigate to your dedicated rewards page to view your points balance.
Do Points Or Rewards Expire?
Points - Yes, if your account has not been active within the past 12 months the points will expire.
Rewards - Rewards will expire within 30 days of activating them. We recommend only converting points to a reward when you are ready to shop.
What Happens To My Points If I Cancel An Order Or Return An Item?
If you return an item or cancel an order, the points you earned for that purchase will be deducted from your account.
If you’ve redeemed a Loyalty credit on an order which you subsequently return, the credit (or part thereof) will be reissued to your account.
I Forgot To Use My Code At Checkout, Can It Be Applied After?
No, unfortunately points cannot be applied or a reward redeemed after a purchase has already been made.
How Do I Get My Birthday Gift?
Log into your account (or create an account) and go to the 'View Rewards' Dashboard.
Go to 'Ways To Collect Points' and click on 'Celebrate A Birthday'. Enter you date and month of birth.
You must be a part of the programme for a minimum of 30 days before qualifying for a Birthday Gift.
You will then receive an email with your birthday gift a few days prior to your birthday.
How to Leave A Helpful Review For Others.
We are hoping to create the largest reviews list of natural beauty products in the UK as a resource for those who are new to brands or for those that just want to try something new and get a user opinion.
Here are some helpful things you can do to make the review most useful to others.
- Include how long you have used the product. For example a corrective serum for reducing pigmentation will not see benefits overnight - knowing if you have used a product for several days versus several months is helpful for others.
- Including your age or age range is helpful for those shopping.
- Include general skin/hair type is also helpful.
- Include how often you used a product or the best technique you found for using it also helpful.
We try to make it easy to shop online so that you can find a product you will love with a range of services and help. But if you did purchase a product that just wasn't for you, being specific about what you liked and didn't like is helpful. For example if you ordered an eye serum and then decided you prefer creams after all is a preference rather than a fault with the eye serum.
Do I Receive Rewards For Leaving A Review?
We would love you to leave reviews, to help others discover the great brands we stock and find a match for them.
You can earn 10 points for every product review you submit. The points will be automatically added to your account within 48 hours of your review being verified.
There are several ways to leave a review.
- Product Page - First log in to your account then go to a product page on the website and click 'Write A Review' In the review section of the page.
- Previous Orders - Log in to your account and choose a previous order. Once that order opens you can click the 'Write A Review' button (top right) and leave a review on an item.
- Email - When you place an order we will send a review email to make it easy to leave a review. If you don't wish to receive these - just unsubscribe when you receive the first email. These are separate from our newsletter emails and need to be unsubscribed from separately.
The review should correspond to a product in your order history.
A maximum of 10 reviews per month will earn points.
How Do Referrals Work?
Our referral programme lets you send a unique code to a friend or family member to use on their first order with us.
Once they place an order using the unique link and code you will also receive a code to use via email.
You can generate a referral on via the box above listed 'Refer A Friend To CONTENT'. Referring a link to yourself on a different email will be made ineligible.
To be successful, the person you refer to must place their first order at Content through the unique referral link you have shared with them, once completed your points will be automatically added to your account and you will be emailed.
A minimum spend applies on the code. View T&Cs.
Can I Opt Out Of Receiving Points?
As this is available for all account holders, you can't 'Opt Out' - but if you prefer to not receive emails about points and rewards, just opt out of the first email your receive about them.
Terms & Conditions
Please see terms and conditions on the link.
