A temporary change to our EU shipping.

Please Note: the below amendment excludes Norway, Switzerland and Iceland - we are still shipping as normal to these countries.

From 12th August 2026, a new EU regulation - the Packaging and Packaging Waste Regulation - comes into effect across all EU member states. This regulation requires all packaging components, including both product and shipping packaging, to be individually registered with the relevant authority in each EU country before goods can be shipped commercially.

Despite our best efforts to complete this process ahead of the deadline, significant backlogs at a number of national authorities mean our registrations will not be fully in place in time.

Without completed registration, orders risk being rejected and destroyed at EU borders. To protect our customers, we have taken the difficult decision to temporarily pause all commercial shipments to EU countries until our registrations are confirmed.

What this means for you:

• EU orders cannot currently be processed for direct shipping.
  
• We are working through each individual country's registration process as a priority.
  
• We will notify you as soon as shipping resumes to your country.
  

An alternative option: If you need your order urgently, you may wish to have it delivered to a UK address and forwarded to you as a personal parcel which is outside these new regulations. Please note this may have tax or duty implications in your country on delivery.

If you are unsure about which product is for you or you are having trouble choosing between items, please email us for help and to enquire about our colour-matching and patch testing sample service - we have been helping people choose natural beauty products since 2008 and have a wealth of knowledge gained from  1-2-1 consultations (not AI!). 

We also have video or in-person consultations for matching make-up, trying scents or sampling a new range for the first time. This helps ensure your purchase is one you will love.

Yes! We have the natural make-up brands (& some skincare) available to try from our studio in London.

If you are new to naturals, or just want to try the latest launches or update your make-up bag you can try before you buy with our studio sessions.

Our team has a wealth of knowledge gathered from working directly with customers and brands since 2008 - which is why, even though we are now an online store, we still do person-to-person consultations from our studio.

Join us for a personalised 1-2-1 Studio Session with our team in London (also available via video or phone) and you can try products, find a match for an existing product or just get help creating a look.

Location: N5 London. Monday - Friday.

GET THE DETAILS HERE.

Yes, for those outside of London or the UK we offer video consultations with the team. GET THE DETAILS HERE.

Yes, along with make-up we also have testers available for the natural perfumes we stock.

If you are not in London please email us to check options for trying perfumes remotely.

READ MORE HERE.

Click on the 'Login' button in the header to set up an account or tick the 'Save This Information For Next Time' at checkout.

If you wish to have all your orders saved in one place to refer to at a later date setting up an account is the best way to do this. Otherwise just check out as a guest!

You can change your contact or address details once you are logged into your account. If you don't have an account just enter the new addresses at checkout.

If you which to have you account removed please email us on help@beingcontent.com.

Our newsletter is the best way to receive offers and discounts as soon as they launch. To sign up choose one of the options below:

1. Add your address in the 'Newsletter' email box in the footer.

2. Enter your email via the 'Join The Movement' section at the base of this page.

3. Tick the 'Email Me With News And Offers' at checkout.

To unsubscribe from our marketing emails, click on the link “Unsubscribe From This List” which can be found at the bottom of every email.

Go to the 'LogIn' page and click on the 'Forgotten Your Password' link and follow the instructions.

We are happy to help with advice and guidance via phone, video or email. For payment security compliance all orders have to be placed through our website.

Phone Orders

If you prefer to order over the phone we can prepare the order for you and send you the link via email to checkout and make payment online. We cannot take payment details over the phone.

Address Checks

Before your checkout please check all items in your cart are correct and your address is completed correctly including:

• flat/apartment number or house name
• street/road number
• street/road name
• town, county
• postcode
• country
• phone number

We require a valid phone number in case the we need to contact you regarding your order and for sending tracking notifications on the day of delivery.

Australia, Austria,

Bahrain, Belgium, Brunei, Bulgaria,

Canada, Croatia, Cyprus, Czechia

Denmark

Estonia

Finland, France

Germany, Gibraltar, Greece, Guernsey

Hong Kong SAR, Hungary

Iceland, India, Ireland, Isle of Man, Israel, Italy,

Japan, Jersey, Jordan

Kazakhstan, Kuwait

Latvia, Lithuania, Luxembourg

Malaysia, Malta, Monaco, Montenegro

Netherlands, New Zealand, Northern Ireland, Norway

Oman

Poland, Portugal

Qatar

Romania, Russia

San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland

Taiwan, Thailand

Ukraine, United Arab Emirates, United Kingdom, United States

Orders to some EU countries* (please see full list below) will be sent via IOSS & duties paid - meaning you will not have any additional taxes/duties to pay on delivery.

Your order total will include the full tax & duties value at checkout, with the tax rate applied being the one applicable to the specific EU country the order is being delivered to.

In order to shop using IOSS, your order must meet the following criteria:

• Order value up to but not exceeding EUR 150, shipping excluded
• Order must be delivered to one of the EU countries listed

Which countries are eligible?

IOSS is available to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, Slovakia and Sweden.

*IOSS is not available to Gibraltar, Guernsey, Iceland, Jersey, Monaco, Montenegro, Reunion, Norway, San Marino, Switzerland or Ukraine.

What if the order is over EUR 150?

We suggest placing multiple smaller orders (under EUR 150) to use the tax-inclusive option.

Orders in excess of EUR 150 are not eligible for IOSS or tax-inclusive shipping. These orders will have the UK VAT removed at checkout and it means the listed price will be reduced by 20%. You will then be responsible for any import taxes or duties as set by your country when the items arrive.

Can I Ship Any item To My Country?

Before ordering we recommend you check that items can be imported into your country without delays and additional checks. Some countries may initiate health checks on supplements. It is the buyers responsibility to check if this applies to their order and to cover any additional clearance charges.

For more information please see 'International Items Restrictions"

If you should notice incorrect details once you place an order please email us on help@beingcontent.com straight away and we will attempt to update this before despatch. Please note we do despatch same day in many cases so changes are not guaranteed.

We regret we cannot take responsibility for a lost or undelivered item if the address is incorrect.

Address Checks

Before your checkout please check all items in your cart are correct and your address is completed correctly including:

• flat/apartment number or house name
• street/road number
• street/road name
• town, county
• postcode
• country
• phone number

Important

Please be aware a missing street or flat number or incorrect postcode will automatically be returned to us with no delivery attempt and a resending and handling charge will apply.

Returned Orders

If your items are returned due to an incorrect address the cost of redelivery will be charged before it is despatched again to the corrected address.

As a rule items cannot be changed once the order is placed. Our team works hard to pick and pack your orders as quickly as possible therefore there is a very limited window of time after an order has been placed, when your order can be cancelled or edited.

If you notice an incorrect item on your order confirmation please email us straight away at help(at)beingcontent.com and we will do our very best to amend the order.

We regret that if the order has been despatched you will need to return items at your own cost and cover the cost of resending the correct item.

Our team works hard to pick and pack your orders as quickly, therefore there's a very limited window of time after an order has been placed, in which it can be cancelled.

Please email us on help(at)beingcontent.com and we will assist if the order picking hasn't commenced.

If the order has been despatched already please email us to log a return request.

For more information about returning unwanted items please see the section entitled 'I NO LONGER REQUIRE MY ORDER, CAN I RETURN IT?', below.

You will reeceive an email within a few minutes of placing the order. If you can't find this, please check the below:

• The email address entered on the order is correct.
• The spam or promotions folder in your email

If everything is correct and you still can't find it please email us and we will check the order for you.

Our Order Confirmation email serves as a digital invoice and includes our VAT number.

To minimise the use of paper, we don't include a printed invoice in your delivery box.

If you require a copy of your invoice, please contact the Customer Service team.

You will receive the following notifications with your order:

• Order Confirmation
• Despatch Confirmation with the tracking number
• Text notifications on the day of delivery.

If you haven’t received one or any of these please email us at help(at)beingcontent.com and we will check the details for you.

Out Of Stock Items

Unfortunately, from time to time stock may not be available or may be faulty. You will be contacted via email if the item you ordered is temporarily out of stock or delayed.

• Debit & Credit Cards
• Paypal
• Clearpay
• Apple Pay
• Google Pay
• Shop Pay

Under dangerous goods regulations, we are currently unable to ship the following items outside the mainland United Kingdom.

• Perfumes containing alcohol - including Eau De Parfum and Eau De Toilette.
• Nail Polish
• Nail Polish Remover
• Room Mists containing alcohol
• Hair Spray containing alcohol
• Scent Diffusers containing alcohol
• High alcohol content products such as deodorant or hand sanitiser.

The purchaser must ensure that the items in the order can be imported to their country. .

Can I Ship Any item To My Country?

Before ordering we recommend checking that items can be imported into your country without delays and additional checks. Some countries may initiate health checks on supplements. It is the buyers repsonsibilty to check if this applies to their order and to cover any additional clearance charges.

We are not able to take responsibility for items refused by customs in the delivery country. Returned orders will have shipping and handling fees deducted from the goods refund.

1. What is Clearpay?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permission regime for Regulated Deferred Payment Credit. Details of the Temporary Permission regime, which allows firms to carry on deferred payment credit activities while seeking full authorisation, are available on the Financial Conduct Authority’s website.

2. How do I use Clearpay?
Clearpay can be used online. To shop online, simply visit www.contentbeautywellbeing.com and check out as normal. At checkout, select Clearpay as your payment method. You’ll be directed to Clearpay to log in or create an account and provide your payment details (Visa or Mastercard).

If you’ve used Clearpay before, just log in to complete your order.

To shop instore, download the Clearpay app and set up the Clearpay Card. Before paying, head to the In-store tab in the app and enter your purchase amount. We’ll run a quick check and, once approved, you can tap and pay using Apple Pay, Google Pay or Samsung Pay. Your purchase will then be split into 4 instalments.


3. Who can use Clearpay?
ONLINE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply, including creditworthiness and affordability assessments. See Clearpay Terms of Service for further details.

4. How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.


5. What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Late payments may affect future spending limits. We may also report your late payment data to credit reference agencies. This could have a negative impact on your credit file, and could make it harder to obtain credit in future.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

6. When will my items be delivered if I use Clearpay?
OMNI / ONLINE: Clearpay orders are delivered within our standard delivery timeframes like any order from [Merchant Site].

7. Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between [Merchant Minimum Order] and £1500 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

8. Can I use another form of payment with Clearpay?
Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

9. How do I return or exchange an item purchased with Clearpay?
Clearpay purchases follow the retailer's standard return policy for both instore and online transactions. Check with the retailer's return policy to make sure your purchase is eligible for return.

Please note, refunds for Clearpay purchases will be refunded from Content Beauty & Wellbeing to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay's FAQ page.


10. Where can I find out more about Clearpay?
Visit the Clearpay website for a comprehensive list of FAQs, Clearpay Terms of Service, and Privacy Policy.

Important

If you DO NOT want your items left in a safeplace or have issues in your building with items being misplaced please add a note at checkout instructing items not to be left.

Royal Mail's terms of delivery are as below and items may be left in a 'safe place' without instruction. If you do not want this to happen please add a note at checkout.

Safe Place Instructions

• Requesting Your Delivery To be Left in A Safeplace - If you would like your item left in a safe place, please leave a note on the cart page in the text box. This can be up to 30 characters.
• Where can items be left? - Your chosen Safeplace should be a secure, weatherproof area of the property, that is out of sight and easily accessible. Requests to place parcels in recycling bins are not considered as a Safeplace by Royal Mail.
• Can you leave my item in a Safeplace if I haven’t made a specific request? - If you are not at home to accept delivery, Royal Mail may deliver your item to a Safeplace location at the address without a specific instruction from you. In that case, it will only be if the Postperson deems that location to be within the guidelines for what a ‘Safeplace’ is. If you DO NOT want this service you must advise us at order via the delivery notes section.
• How will I know my item has been left in my Safeplace? - Royal Mail will leave a "Something for You" card confirming where they have left your item. They may also send you an email and/or SMS notification with information about which specific Safeplace location they have delivered your item to, e.g. shed. For some deliveries, they will also include a photo of the Safeplace.

If your tracking indicates that an item has been left in a safe place and you cannot locate it, please contact us within 24 hours of delivery notification. Delays in notifying us may limit the resolutions we can provide.

Due to an increase in postal fraud we do not provide refunds on items not located, with evidence of delivery.

Delivery options available for your location will show at checkout.  We regret we do not delivery to P.O. Boxes or Hotels.

Please allow additional time for periods when there is industrial action with Royal Mail or other carriers and during promotional sale periods. During these times the standard delivery time may be extended.

Royal Mail Standard Delivery

• Order Value Over £35 - Free UK Standard Delivery. Allow 2 - 5 days. Tracked with text/email updates. No signature required. Royal Mail Safe place available - please leave a comment at cart if you would like it left in a safe space. Can take up to 10 days.

• Orders Under £35 - UK Standard Tracked £3.99 - Allow 2- 5 days. Tracked with text/email updates. No signature required. Royal Mail safe place available - please leave a comment at cart if you would like it left in a safe space. Can take up to 10 days.

• UK Standard Plus Tracked £4.99-  Allow 1- 2 days (First Class Tracked). Tracked with text/email updates. No signature required. Royal Mail safe place available - please leave a comment at cart if you would like it left in a safe space. Can take up to 7 days.

Expedited Delivery

Available for orders placed before 2pm weekdays. Orders placed on the weekend or bank holiday will be despatched the next working day.

• Next Day Delivery before 1pm £13.99 or All Day £10.99 - Royal Mail tracking is provided and a signature is required - items cannot be left with a neighbour or in a 'safe place'. Valid on orders placed before 3pm on a weekday. The 'All Day' service is up to 9pm. Includes Saturday Delivery.

• Next Weekday Delivery before 10am £39.99 -  UK mainland only. May exclude some postcodes. Royal Mail tracking is provided and a signature is required - items cannot be left with a neighbour or in a 'safe place'. Valid on orders placed before 3pm on a weekday.

• Saturday Delivery - before 1pm £13.99 or All Day £10.99  - UK mainland only. May exclude some postcodes. Royal Mail tracking is provided and a signature is required. The 'All Day' service is up to 9pm. Valid on orders placed before 3pm on a weekday.

Channel Islands & Northern Ireland

We offer a free delivery service on all Channel Island orders over £40. Other delivery options are available and are listed below:

• Order Value Over £35 - Free UK Standard Delivery. Allow 2 - 5 days. Tracked with text/email updates. No signature required. Royal Mail Safe place available - please leave a comment at cart if you would like it left in a safe space. Can take up to 10 days.

• Orders Under £35 - UK Standard Tracked £3.99 - Allow 2- 5 days. Tracked with text/email updates. No signature required. Royal Mail safe place available - please leave a comment at cart if you would like it left in a safe space. Can take up to 10 days.

Remote Location Charges

Some remote location charges may be applicable to certain postcodes. We will contact you is this is applies to your order

Having Items Left In A Safe Place

If your tracking indicates that an item has been left in a safe place and you cannot locate it, please contact us within 24 hours of delivery notification. Delays in notifying us may limit the resolutions we can provide.

For more information please see the FAQ on 'Safe Place Requirements'.

We offer a free delivery service on deliveries to Europe when your order is £65+/ £100+ and weighs under 2kgs. If your parcel exceeds the maximum weight additional shipping charges may apply.

Europe Duties : As of 1st July 2026, Europe has introduced a duty of €3.00 per product type imported from outside the EU.

• On orders up to €150, this will be added at checkout so you don't need to pay it on delivery.
• On orders over €150, this will need to be paid on arrival in your country.

This duty is separate from IOSS, and paying taxes at the point of order remains available for orders of €150 and under.

If your order value is over €150, we recommend splitting it into two separate orders of €150 or under to avoid paying taxes and duty on arrival.

Please Note: If you are ordering to Spain and Italy additional checks are required by the Health & Safety Departments in the corresponding country. This may delay delivery while checks are carried out. Any additional processing charges by these department's are at the cost of the importer.

Europe

Estimated at 3 - 9 working days once despatched. Please allow 21 working days*.

Order Value Under £65- £15.95 depending on location. Tracked Standard Delivery up to parcel weight of 2kgs.

Order Value £65+ - Free Tracked Standard Delivery up to parcel weight of 2kgs.

Express Delivery DHL £30 - £35.00 depending on location - Allow 2-3 weekdays once despatched. *Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. Receive text updates and tracking info. 

Express Delivery DHL £30 - £35.00 depending on location - Allow 2-3 weekdays once despatched. *Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. Receive text updates and tracking info. Not available for Spain or Italy.

Russia

Russia requires the submission of an addressee specific identification number along with all orders. This is a requirement by the customs authorities and without it, your order may be returned to us or destroyed. Please email use you number or add it to the notes box at checkout.

Order Value Under £150 - £19.95 Tracked Standard Delivery up to parcel weight of 2kgs. Estimated at 5 - 10 working days once despatched. Please allow up to 21 working days. See note below.

Order Value Over £150 - Free Tracked Standard Delivery up to parcel weight of 2kgs. Estimated at 5 - 10 working days once despatched. Please allow up to 21 working days. See note below.

*Delivery Times

Delivery times are a guide only due to varying customs clearance times. A package isn't considered lost by Royal Mail until 21 working days have passed. 

Free Delivery is available on a maxiumum parcel weight of 2kgs. Orders exceeding the maximum weight may incurr additional shipping charges.

Please note: Your order is will have VAT deducted at checkout (reduced by 20%). Customs fees may be charged when arriving in your country. These are at the cost of the receiver.

All Other Countries (excluding USA)

Tracked Standard Delivery - £30.00. Estimated at 5 - 10 working days once despatched - up to parcel weight of 2kgs. Please allow up to 21 working days. See note below.

Express Delivery DHL - £45.00. Allow 2 - 5 weekdays once despatched. Choose this option when placing your order. *Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. Receive text updates and tracking info.  

USA

Order Value Over £150 - Free Tracked Standard Delivery - up to parcel weight of 2kgs. Estimated at 3 - 7 working days once despatched. Please allow up to 21 working days. 

Order Value Under £150 - £25.00. Tracked Standard Delivery - up to parcel weight of 2kgs. Estimated at 3 - 7 working days once despatched. Please allow up to 21 working days. 

Express Delivery DHL - £35.00. Allow 2 - 5 weekdays once despatched. Choose this option when placing your order. *Please note this price may increase if your order weighs over 2kg or your location is classed as remote by DHL. We will contact you if this is the case. Receive text updates and tracking info. 

Lost Packages

Due to customs clearance, please note a package isn't considered lost by Royal Mail until 30 working days have passed.

Shipping to Brazil

The Brazilian Federal Government now requires all customers to pay a small processing charge before any international parcel can be released into Brazil. Customers should receive a notification via post or alternatively, direct payment can be made at www.corrieos.com.br It is the customer's responsibility to pay all fees. Brazil also requires the submission of an addressee specific identification number along with all orders. This is a requirement by the customs authorities and without it, your order may be returned to us or destroyed.

Orders are despatch Monday to Friday excluding Bank Holidays. Orders are generally dispatched within 24 - 48 hours although this may take longer during the festive and sale periods and under some circumstances. 

Please note you may receive more than one delivery per order as some items may be despatched separately. 

Multiple orders may be consolidated into one delivery. Please advise if you would prefer that they weren't.

UK Standard Shipping - does not require a signature. UK residents can add a note to leave in a safe place at your own responsibility.

UK Next Day - requires a signature. Please ensure there is someone available at the delivery address to sign for the package as they cannot be left with a neighbour or in a 'Safe Place'. Parcels may need to be collected from your local postal depot.

International Standard Shipping - requires a signature. Please ensure there is someone available at the delivery address to sign for the package. Parcels may need to be collected from your local postal depot.

International DHL Shipping - requires a signature. Please ensure there is someone available at the delivery address to sign for the package. Parcels will be redelivered.

Not Going To Be Home?

Using your tracking number you should be able to redirect or delay delivery.

If you are unavailable to sign for your parcel, you will receive a delivery card with contact information for delivery. It will detail the amount of time you have to arrange redelivery or collection before the parcel is returned to us. Items may need to be collected from your local postal depot. Your tracking number can be located on your order.

If the parcel is not collected and is returned to us you will be required to pay for the redelivery. Should the order be cancelled the refund will be processed minus the original cost of shipping incurred. Free delivery is only available on claimed packages.

We recommend you contact us within 1 day if you haven't received your package by the estimated delivery date to allow us to assist you with tracking.

We regret we do not take responsibility for any direct or indirect loss or damage incurred by the customer due to delayed or lack of delivery of goods regardless of the method of delivery.

If you live locally to our office (N5, London) and would prefer to collect items please email us and we will provide the delivery address you can use.

Once the goods arrive we will arrange a time for you to collect.

The shipping confirmation email will contain the tracking number and link through to the carrier.

Depending on the service you choose you may be sent text messages on the delivery day and time.

Please notify us if you have not received your shipping confirmation or there is an issue with the tracking number.

Lost Packages

If you have not received your package as indicated via the texts and tracking information, please contact us within 24 hours of the delivery confirmation. This allows us to assist you most effectively. If not reported quickly we may be limited with the actions we can take to trace or recover the parcel.

Damaged Goods

Our warehouse team work hard to ensure your items are packaged well to avoid damage in transit. Should you notice any damage to the internal product please:

• Notify us on delivery
• Send photos of both the exterior of the box and the internal damaged items
• Do not discard the item or box. We may need to recall the product and without physical evidence of the damage we cannot replace the item.

Faulty Items

For suspected faulty items:

• Issues must be reported within 7 days of receiving the faulty item. 
• Please provide photos of the faulty item.
• Please provide batch numbers of any item that is suspected to be faulty.
• Do not discard the item. We will recall the product and without physical evidence of the fault we cannot replace the item. The customer is responsible for the cost of an unauthorised discarded item.
• Please Note: Faulty pumps are usually just an airlock and easily fixed. Please do not dismantle the packaging prior to reporting a fault as we are unable to replace tampered with items.

Missing Items

Our warehouse uses the latest packing technology and CCTV to ensure items are not missed from your order. Small and delicate items may be wrapped in card and packing materials, please check these carefully before discarding. Should you think you are missing an item please contact us within 24 hours of receiving the package.

Contact Us

Should you have any queries relating to your delivery or order please contact us via email -  help(at)beingcontent.com. Please note we aim to reply to emails within 24-48 hours.

We provide additional services such as in-person and video consultations and patch-testing samples to help ensure your purchase is one you will love. If you would like to cancel or return an item please see below:

Returns

You have the right to cancel your order if items are unopened and unused within 14 days of delivery under the Distance Selling Regulations.

Under the Sale of Goods Act we are not obliged to accept returns simply if you have changed your mind or no longer want the goods.

Please contact help(at)beingcontent.com for a returns number. Items returned without this number can be delayed in processing. Please include your order number when requesting a return. 

All returns on cancelled orders or unwanted goods are at the expense of the purchaser. We suggest using a tracked service to ensure safe return of the items. Please retain a proof of postage. Goods remain the property of the purchaser until they arrive to us in saleable condition. We are unable to replace or refund items damaged in transit to us.

We refund money within 5-7 days of receipt of the goods in good condition - this means:

• The item has not been used or tried.
• The item has not been opened, this includes seals not being broken or tampered with and boxes showing no sign of tampering.
• The product packaging and labels are intact and in saleable condition.

Exempt Items

Along with used items, several types of goods are exempt from being returned:

• Parts of Bundles, Sample Sets and Collections - all items must be returned as purchased.
• Travel size items (minis) and sample sets.
• Perishable goods such as chocolate, food or magazines cannot be returned.
• We also do not accept intimate or sanitary products for return.
• Gift cards
• Some health and personal care items.
• Cosmetics - If you would like help with colour matching please email us or book a digital consultation with our make-up artists here. Please choose your colour carefully. We regret items cannot be returned once opened or an outer packaging seal is broken.
• Book with signs of use.
• Any item that is returned more than 28 days after delivery.

Sale Items

All beauty and wellbeing items purchased from the sale category are final and cannot be returned. Clothes sale items can be returned if they don’t fit within 7 days

Please Note

Should the items not be in saleable condition they will be destroyed and the refund will not be processed.

If a refund is issued a handling & admin fee may apply due to the cost of processing refund payments and restocking items.

The shipping cost we incur on cancelled orders is non-refundable. If you receive a refund, the cost we incurred for shipping the item to you will be deducted from your refund. Free shipping is only valid on non-returned orders. 

Since our inception in 2008, all our mail orders have been delivered in recyclable card boxes, with items protected in paper/card protection and biodegradable starch packing peanuts - these dissolve in water or can be composted. Out tape is paper with a biodegradable glue.

We do not include a printed delivery note. Please refer to your order confirmation email when checking items.

For all new customers we offer a discount on first orders when signed up to our newsletter. More details here.

To view any other promotions or gift with purchases we might currently have running please view our offers and gift with purchase page here.  

The best way to keep up-to-date on our offers is always via our newsletter.

Enter the code at checkout in the discount box.

Discount codes can be combined with gift cards, but not with loyalty point codes or any other discounts.

Codes exclude: Some brands, bundles and sets, sale items, all other offers and gift with purchase offers.

Exclusions may change from time to time and include but are not limited to:

• All Sale Items, Content Gift Sets and Boxes, Bundled Items (Duos etc), Samples, Content Gift Cards.
• Balmonds, Mv Skintherapy, Bare Biology.

Some gift, trial and sample sets along with travel size items may also be excluded. Bundled Sets and Collections will have a discount included in the price and no further discount applies

Your cart will display the items that are valid for the discount.

Any issues or questions - just email us on help@beingcontent.com

Please check that you have entered the code correctly and followed any terms of the offer. Each promotion will have specific terms and conditions which can be viewed when you click into the gift with purchase or offer.

General terms are listed below:

• All discounts codes have a minimum spend excludes additional delivery fees.
• A code can be used once.
• Codes can't be stacked with other discount codes or gift with purchase offers.
• The minimum spend required is on checkout value and excludes sale items and offer exemptions.
• Only one code is permitted per order.
• Codes do not apply to items already discounted.
• Codes do not apply during sale periods when items are already discounted.
• Some brands, products and samples are excluded from discounts please see the section 'Offer Exemptions' section.

We regret we cannot process codes retrospectively after the order has been placed.

Offers run for a limited time and can’t be used in conjunction with any other offers.