Please note our Marylebone store does not process or hold information on online orders. Please contact firstname.lastname@example.org
- For delivery and order info please view here.
- To book an appointment please submit here.
- To ask a question about product selection please email us here.
Please note purchasing currency is GBP - all other currencies can be used as a guide only. The currency will revert to GBP at checkout.
We regret we do not deliver to P.O. Boxes or hotels.
All deliveries require a signature. Please ensure there is someone available at the delivery address to sign for the package. Your tracking number can be located on your order.
We recommend contacting us if you haven't received your package by the estimated delivery date below to allow us to assist you with tracking.
Standard Delivery is FREE worldwide on orders excluding mainland China. To receive a quote for shipping to mainland China please contact email@example.com
Under dangerous goods regulations we are currently unable to ship the following items outside mainland United Kingdom.
- Perfumes - including Eau De Parfum, Eau De Toilette and Energy Mists.
- Nail Polish
- Nail Polish Remover
- Room Mists
- Hair Spray
- Scent Diffusers
- High alcohol content products
United Kingdom Delivery - Free
Including Channel Islands and Isle of Man.
- Order Value Over £30: Royal Mail 1st Class
- Order Value Under £30: Royal Mail 2nd Class. This service can be upgraded.
Estimated delivery time: 1-3 working days*. Please allow up to 15 working days
* Please note these delivery times are estimates only and not guaranteed. If you would like an guaranteed service please use the Next Day Delivery Service which is sent via special delivery and is only available in the UK on orders placed before 1pm.
United Kingdom Next Day Delivery - from £5.95
Valid on orders placed before 1pm. Sent via Royal Mail Special Delivery before 1pm Service.
This service is available for Saturday delivery also - £8.50
Europe Delivery Standard - Free
Product Exceptions: Please view the list above.
Estimated delivery time: 5-10 working days*. Please allow up to 21 working days
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package by the estimated delivery date of 5-10 days please email us to allow us to assist you with tracking. Please note: items may be opened and inspected by the customs agents in your country and are not deemed faulty if they opened to comply with import regulations. Any damage can be claimed via the governing body in your country.
Rest of the World - Free excluding mainland China
Items are sent via International Economy Service excluding deliveries to mainland China.
Product Exceptions: Will appear at checkout - please view the list above.
Estimated delivery time: 7-14 working days*. Please allow up to 21 working days
* Please note these delivery times are estimates only and not guaranteed. If you haven't received your package by the estimated delivery date of 7 days please email us to allow us to assist you with tracking. Please note: items may be opened and inspected by the customs agents in your country and are not deemed faulty if they opened to comply with import regulations. Any damage can be claimed via the governing body in your country.
For orders to mainland China you will be contacted with an estimated shipping cost.
Unfortunately, from time to time stock may not be available. You will be contacted if the item you order is temporarily out of stock.
Our Despatch Process
Orders as despatch Monday to Friday excluding Bank Holidays.
Orders are generally dispatched within 1-2 working days although this may take longer during the festive period and under some circumstances.
Please note you may receive more than one delivery per order as some items may be despatched separately. Multiple orders may be consolidated into one delivery. Please advise if you would prefer that they weren't.
Occasionally delivery to UK rural addresses may take a day or two longer than standard estimates.
All items are despatched with a tracking number which can be found by clicking 'View Your Order' in the shipping confirmation email.
We regret that despatch errors such as missing, faulty or damaged items, may occur from time to time. These must be reported within 7 days to be accepted for return. After this we are unable to accept returns. Replacements will be delivered to you and the damaged or incorrect will be required to be returned.
Your delivery will require a signature upon receipt of order. Please ensure someone is available at your delivery address.
If you are unavailable to sign for your parcel, you should receive a delivery card with contact information for delivery. It will detail the amount of time you have to arrange redelivery or collection before the parcel is returned to us.
If the parcel is not collected and is returned to us you will be required to pay for the redelivery. Should the order be cancelled the refund will be processed minus the original cost of shipping incurred. Free delivery is only available on claimed packages.
Should you have a time sensitive order please use the NEXT DAY service or contact us for assistance. We regret we do not take responsible for any direct or indirect loss or damage incurred by the customer due to delayed or lack of delivery of goods regardless of the method of delivery.
Incorrect Address Details
Please ensure your address is completed correctly and a valid phone number is available at order. We do not take responsibility for a lost or undelivered item if the address is incorrect. A new delivery will not be despatched until the original order is delivered back to us.
If your order is returned to us the cost of redelivery must be paid before it is despatched again.
Lost and Undelivered Items
The delivery service we use considers a parcel lost after it has been in the postal system for a period of 15 working days for UK orders and 21 days for International orders.
Often parcels don't take this amount of time, however please note we are unable to despatch a replacement or issue a refund until this period of time has elapsed.
Should you have any queries relating to a your delivery or order please contact us via email - firstname.lastname@example.org. Please note we aim to reply to emails within 24-48 hours.
Promotions, Gift With Purchases, Discount Codes and Money Off Offers.
These are run from time to time in with the below conditions.
Discount Code and Money Off - Only one code is permitted per order and must be entered correctly in the Discount Code box provided at the checkout page. When entered correctly the Discount Code will generate the reduction in your basket.
We regret we cannot process codes retrospectively after the order has been placed due to the cost of bank processing fees on refunds.
The best way to keep up-to-date on our offers is via our newsletter.
When an offer requires a minimum spend, the minimum spend excludes additional delivery fees, taxes, samples and trial sized products.
Gift With Purchases - These are automatically added to your cart when your order qualifies for the offer. No other offer or discount is valid when a GWP is added. These are not provided if the terms of the offer are not met. Gift with purchases items are not eligible for exchange or monetary refund.
Returned or Cancelled Order with Offers - When returning items that include a discount the refund due will include the discount. If a free gift was included this must be returned with your item or the value of the gift will be deducted from the refund.
If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
Offers run for a limited time and can’t be used in conjunction with any other offers.
In some instances these are limited by categories and/or brands. Brands or products are added from time to time based on gift with purchase offers and brand requirements - this will be reflected at checkout with the item being excluded from the discount total.
Exclusions include: Sale Items, Content Gift Sets and Boxes, Samples, Content Gift Cards, Aurelia, Kypris, May Lindstrom, Pai Skincare and Vintner's Daughter.
We are happy to offer replacements on goods damaged in transit or sent in error. Please contact email@example.com.
An exchange or credit note is available for unopened, unused goods that are no longer required.
Goods must be returned to us in saleable condition within 14 days.
All returns are at the expense of the purchaser. However, if goods are damaged in transit or you receive a product in error, we will refund shipping costs. We suggest using a recorded service to ensure safe return of the items. Please retain a proof of postage.
We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons. Please use our sample service for matching make-up colours, trying scents or sampling a new range for the first time. This helps ensure your purchase is one you love.
Under the 'Sales of Goods Law' we are not obliged to accept returns simply if you have changed your mind or no longer want the goods.
We are legally obliged to ensure your money is refunded within 30 working days of receipt of the return.
Please contact us if you have ordered an item in error and we will endeavour to swap the unopened, unused item for the one you require. This is at our discretion.
You have the right to cancel your order within 7 days under the Distance Selling Regulations.
Please contact firstname.lastname@example.org for a returns number. Items returned without this number can be delayed in processing.
We aim to despatch items within 24-48 hours. If the item has been despatched you will have to return the goods to us.
Returning an item from a cancelled order, which has already been despatched, is at the cost of the purchaser.
We refund money on receipt of the goods in satisfactory condition. This means they have not been used, opened or have damaged packaging.
We are legally obliged to ensure your money is refunded within 30 working days of receipt of the returned goods in saleable condition.
Along with used items, several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned. We also do not accept intimate or sanitary products for return.
Additional non-returnable items:
- Gift cards
- Some health and personal care items.
- Opened cosmetics.
To complete your return, we require a receipt or proof of purchase. Returns are not received by the manufacturer. Please contact us directly.
There are certain situations where refunds may not be granted. For example:
- Book with obvious signs of use.
- Any item not in its original condition, is damaged outer or inner.
- Any item that is returned more than 30 days after delivery.
If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
We are legally obliged to ensure your money is refunded within 30 working days from receipt of the item.
If you haven’t received a refund yet, please email us please contact us at email@example.com.
Sale Items (if applicable)
All sales are final or sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please log your request via email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you and you would like to swap it we will need confirmation of the original purchaser. If this can be traced you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, they will receive the credit.
- Cancelled Orders - you will be responsible for paying the shipping costs for returning cancelled or unwanted items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping the item to you will be deducted from your refund. If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
- Non-Collection - If you do not receive your order within the estimated shipping time please email us for tracking. If an item is returned to us due to non-collection the a resending cost is incurred.
We don’t guarantee that we will receive any returned item. Please use a trackable service.